Support is online 24/7
We're here when you need help
The BERDA Survival team helps around the clock with gameplay, technical, and billing questions. We're glad to hear from you — describe the situation in detail and we'll do our best to resolve it as quickly as possible.
- 24/7 We accept requests around the clock
- Every topic Game, account, Premium, and payments
- All in one place The conversation and history are kept in the ticket
? Before you write
Check the FAQ
Many questions about sign-in, Premium, payments, and launching the game are already covered. The solution may take less than a minute — no need to wait for an operator.
Read the FAQ →-
01
Check the FAQ
Look for a ready-made solution among frequent questions.
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02
Pick a topic
Choose a category and describe the situation in detail.
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03
Get an answer
An operator will reply in the ticket, and the conversation history is saved.
@ Alternative contact
You can email us
If you can't sign in to your account or create a ticket, send us an email. Replies by email can take longer, so for faster help we recommend the ticket system.
Slower response than in a ticket
Support staff will never ask for your password, full card number, CVC/CVV, or SMS codes. Never share these details with anyone.